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Warranty Claim

Warranty Claim

Thank you for purchasing a ShelterLogic product. We provide several different options to service your warranty needs.

1 Year For Fabric and Framework

ShelterLogic, LLC warrants to the Original Purchaser that the product and all parts are free from manufacturer’s defects for a period of 1 Year for Fabric and Framework.
Warranty Period is determined by date of shipment from ShelterLogic, LLC for factory direct purchases or date of purchase from an authorized reseller. Please save a copy of your purchase receipt.
If this product or any associated parts are found to be defective or missing within 30 days of receipt, Shelterlogic® will repair or replace, at it’s option, the defective parts at no charge. Repaired or replacement parts shall be covered for the remainder of the Original Limited Warranty Period.
Parts and replacements will be sent via UPS Ground. If you purchased from a local dealer, all claims must have a copy of original receipt.
If a warranty claim is made after 30 days after purchase for missing or defective parts, the consumer is responsible for costs of parts and shipping.

What is not covered by this limited warranty:

Damage that occurs during shipping.
Shelter that has been subjected to abuse, accident, alteration, modification, tampering, vandalism, negligence, misuse, abrasive contact, faulty installation, lack of reasonable care or if affixed to any attachment not provided with the shelter.
Damage to the contents of shelter, any person or property is excluded.
Normal and foreseeable wear and tear.
Wear of fabric due to improper installation of cover & doors.
Damage that occurs due to acts of nature, ie. hurricane, tornado, wind, flood, snow, wind driven debris, etc.
Third party labor or installation fees of any kind are not recoverable under the warranty.
Customer is responsible for all zoning issues and permits if required.
Product not installed according to instructions provided.

Questions - Claims?
Call Customer Service: 1-800-524-9970
Canada: 1-800-559-6175
International: 001-860-945-6442

To prevent any delays in processing your warranty. Please refrain from placing duplicate warranty claims.

Personal Information


* Required Field
First Name*	Last Name*
Address 1*	Address 2
City*	State*
Zip*	Country*
Phone*
Email*	Confirm Email*
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Product Information

* Required Field
Product Style	Model/Part Number
Purchase Location	Date of Purchase: (mm/dd/yyyy)
*If you have chosen "Other Location" please provide us with a name of that location below.
Type of Anchoring
Date of Incident (mm/dd/yyyy)
Description of Claim (500 Character Limit)

Photos Upload photos of your product. How?
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Additional Photo Upload photos of your product. How?
Receipt Upload your receipt if available. How?

Additional Option - Mail Form

Print and mail Warranty Claim Form with photos and a copy of your receipt if available.

Mailing Address:
ShelterLogic LLC
Warranty Claims
150 Callendar Road
Watertown, CT 06795

Print Form

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Warranty Claim

How to Upload a Photo or Receipt