Customer Service Mission Statement

Providing superior customer service by taking ownership to find appropriate solutions and exceeding expectations, resulting in loyal, satisfied customers.

About Our Team

Our team of friendly ShelterLogic Professionals consists of highly skilled and knowledgeable shelter experts. If you have any questions or concerns we are simply a phone call or email away. We are here for you seven days a week: Monday – Friday: 8:00 AM – 8:00 PM EST, Saturday and Sunday: 8:00 AM – 4:30 PM EST.

Call us at 1-800-560-8383 or fill out a question/comment form and we will be happy to find you a solution for your shelter needs.

ShelterLogic Customer Contact Center

Office Hours
Monday – Friday: 8:00 AM – 5:00 PM EST

Pick-Up Hours
Monday – Friday: 8:00 AM – 3:30 PM EST
Saturday: 8:00 AM – 12:00 PM EST

Phone Hours
Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 8:00 AM – 4:30 PM EST

Arrow Sheds Customer Service

  • Monday – Friday: 7:30 AM – 5:00 PM CST
  • Saturday: 7:00 AM – 3:30 PM CST
  • 1-800-851-1085 (press 1)

Quik Shade Customer Service

Phone Hours
Monday – Friday: 8:00 AM – 8:00 PM EST
Saturday – Sunday: 8:00 AM – 4:30 PM EST

  • 888-288-2345

How-To Videos