Because your custom order is built to your exact specifications all Custom, Standard, Heavy Duty and PVC Fabric building orders can not be cancelled. Please carefully review all specifics regarding your building: size, color and fabric grade prior to submitting.
ShelterLogic.com product prices are for USA residents only. Product prices does not include shipping, international tariffs, duties, VAT or other fees.
Upon delivery of your ShelterLogic building, carefully inspect all packages. Make note of any missing or damaged packages on the official delivery document that you sign. Be sure to contact ShelterLogic Customer Service at 1-800-560-8383 immediately if you note anything missing or damaged.
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Missing or Defective Parts
ShelterLogic will gladly supply the part at no charge to the customer within 30 days of purchase. After 30 days the customer will be responsible for the cost of the missing part and any related shipping cost. Please inspect all packages received with your order. Match all content to the parts list included with each ShelterLogic building. Even if you do not plan to install the unit right away take a few minutes to confirm your order and ensure all parts are included and in good condition. Call our toll free customer support number within the 30 day period and report any missing or damaged parts. This will allow us to quickly correct your order prior to installation.
To return an order, please call ShelterLogic Customer Support at 1-800-932-9344 to attain a Return Authorization number (RA). Unfortunately we can not accept or credit any returned product without an RA number. Please note that all freight charges will the responsibility of the customer and return freight must be prepaid. Returned products must be in original packaging, unused and in sellable condition. If the product is returned in unsellable condition, ShelterLogic will not issue a refund. Orders containing Standard, Heavy Duty PE or PVC Fabric may not be returned.
Please note that custom orders are not returnable. In the event of an exception, there will be a 30% restocking/manufacturing fee on any custom or manufactured product applied to the refund amount.