Terms & Conditions

Terms & Conditions


Because your custom order is built to your exact specifications all Custom, Standard, Heavy Duty and PVC Fabric building orders can not be cancelled. Please carefully review all specifics regarding your building: size, color and fabric grade prior to submitting.


ShelterLogic product prices are for USA residents only. Product prices does not include shipping, international tariffs, duties, VAT or other fees.


Upon delivery of your ShelterLogic building, carefully inspect all packages. Make note of any missing or damaged packages on the official delivery document that you sign. Be sure to contact ShelterLogic Customer Service at 800-932-9344 immediately if you note anything missing or damaged.


On arrival, inspect the shipment immediately for obvious signs of damage. Any and all shortages and damages must be written on the Freight Bill or Proof of Delivery. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Then contact ShelterLogic to report any problems. You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Freight Bill and/or Proof of Delivery.

Missing or Defective Parts

ShelterLogic will gladly supply the part at no charge to the customer within 30 days of shipment. After 30 days the customer will be responsible for the cost of the missing part and any related shipping cost. Please inspect all packages received with your order. Match all content to the parts list included with each ShelterLogic building. Even if you do not plan to install the unit right away take a few minutes to confirm your order and ensure all parts are included and in good condition. Call our toll free customer support number within the 30 day period and report any missing or damaged parts. This will allow us to quickly correct your order prior to installation.

Product Returns

All ShelterTech SP shelters are made to order based on your chosen selections. As a result no returns for this product can be accepted for any reason.