Customer Service Mission Statement

    Providing superior customer service by taking ownership to find appropriate solutions and exceeding expectations, resulting in loyal, satisfied customers.

    About Our Team

    Our team of friendly ShelterLogic Professionals consists of highly skilled and knowledgeable shelter experts. If you have any questions or concerns we are simply a phone call or email away. We are here for you seven days a week: Monday – Friday: 8:00 AM – 8:00 PM EST, Saturday and Sunday: 8:00 AM – 4:30 PM EST.

    Call us at 1-800-560-8383 or fill out a question/comment form and we will be happy to find you a solution for your shelter needs.

    ShelterLogic Customer Contact Center

    Office Hours
    Monday – Friday: 8:00 AM – 5:00 PM EST

    Pick-Up Hours
    Monday – Friday: 8:00 AM – 3:30 PM EST

    Phone Hours
    Monday – Friday: 8:00 AM – 8:00 PM EST
    Saturday – Sunday: 8:00 AM – 4:30 PM EST

    Arrow Sheds Customer Service

    • Monday – Friday: 7:30 AM – 5:00 PM CST
    • Saturday: 7:00 AM – 3:30 PM CST
    • 1-800-851-1085 (press 1)

    Quik Shade Customer Service

    Phone Hours
    Monday – Friday: 8:00 AM – 8:00 PM EST
    Saturday – Sunday: 8:00 AM – 4:30 PM EST

    • 888-288-2345

    How-To Videos