Arrow Storage Products Frequently Asked Questions

The model number is on the product label, on a gable section, inside the shed.

The instruction manual is inside the hardware bag. If you have a multiple carton unit, locate the carton with the hardware bag first.

Since our parts nest together sometimes two panels look like one. Double check that you have separated all of the parts. Check the shed panels for any additional parts. If parts are missing, please contact Arrow Customer Service at 1-800-851-1085or e-mail assist@arrowsheds.com.

The base kit must be assembled with your selected floor finishing option before you start to build your storage building. You will need to assemble the Floor Channels of the storage building, before installing the decking material.

If you are installing your shed on a patio, wood, or similar hard surface, then you do not need a base kit.

The floor it is installed after the shed has been put together. You can find a floor frame for your Arrow Shed here: https://www.shelterlogic.com/shop-by-brand/arrow-storage/accessories

A base kit provides a solid foundation for you to install your shed if you do not have a concrete pad or wooden platform. You do not need a floor kit if you are installing a base kit. The base kit will provide structure for you to install flooring material.
A floor kit allows you to install flooring material in your shed. Arrow Sheds do not come with a floor, so customers will install a floor kit if they are installing their shed on a surface that would not make a suitable floor. A floor kit is not required if building on a concrete pad or wooden platform but is sometimes preferred.

The anchor you need depends on the surface you are installing your shed. Arrow offers different ground and concrete anchors to complete your installation. If you have questions about the anchor that is right for you, please contact customer service at 1-800-851-1085or e-mail assist@arrowsheds.com.

Arrow has several options to help you organize the inside of your shed. We offer a tool hook to hang rakes, shovels, brooms, sheers, and gardening tools. We also offer shelving options for the smaller items you need to keep organized and off the floor. We have two and three tier options that can be added to most of our sheds. If you have questions about which accessories will work for your unit, please contact our customer service department at 1-800-851-1085or e-mail assist@arrowsheds.com.

Check the floor frame size. Check the unit for squareness. Make sure the shed is on a level base. Be sure the corner panels are installed with the widest side of the panel to the side of the building. Line up large holes in the panel with small holes in floor frame.

Foundation channel pieces need to be made the correct size. Check to see if the floor frame of shed has the correct dimensions. The cross channel inside the base kit needs to be spaced apart at the proper dimension. Make sure the base kit was made for your specific shed.

When assembling the shed, use an awl to help align the holes. Check the unit for squareness. Make sure the shed is on a level base.

After each step, square the building to keep it from becoming crooked.

The green plastic trim can be removed after the shed has been assembled. It is there to protect your hands from any cuts.

The building is square at the bottom but not at the top. If the building is out of square, rack and push the shed until it falls back in square. Also, loosen the roof panels to give it more play and flexibility. Do not attach the bottom of roof panels to side wall angles until all the roof panels are up. It is also important to check that the shed is on a level base. Be sure that all panels are installed in the proper location. Do not anchor the shed until it is completely assembled.

The door track needs to be installed with long leg on top and short on bottom.
Door slides should be straddling the upper and lower legs of door track assembly by putting door slide only halfway in track. The rounded end of door slide is at the bottom and square end at the top with the pins or knobs next to each other.

Check the dimensions of assemblies. They should be slightly smaller than the floor frames.
Lay the assemblies on top of rear floor frame and pull it up to the top of the wall panels, causing the corner panels to stand erect and not lean inward.

Four assemblies are to be made up of 1 right and 1 left roof beam. Two assemblies are to be put back-to-back to make up the main roof beam. A single assembly is to be installed on each side of the roof.

This sequence is to be followed through the process of construction. However, at one point there will be either 2 crimped ribs overlapping or 2 wide ribs overlapping. This may give it a tighter fit, but it will work.

Do not anchor the shed until the unit has been completely assembled, and it is completely squared. A completed shed MUST be properly anchored to avoid damages.

An incomplete building must be anchored before breaking for any period of time to prevent possible damage.
If the building is on a wood base, secure the frame with wood screws in the corners.
If the building is on a concrete base, temporarily anchor the frame in the corners.
Use patio blocks or sandbags on top of the floor frame as weights.
Secure the floor frame to the ground with ground augers or rope the frame in the corners to the ground.

ShelterLogic Group has partnered with Assembly Help to provide assembly of selected products. Once you add a product to the cart, you’ll be able to select the add professional installation option to your order. Visit https://www.shelterlogic.com/assembly for more information.

Make sure all washers and weather stripping have been used. Make sure the washers are flush with the panels. Do not over tighten screws: this can crack the washers.
Check if weather stripping tape is adhering to panels. When installing, do not stretch the weather stripping. Apply the weather stripping directly off the roll and on to clean panels.
Regularly check your building for loose screws, bolts, nuts, etc. and retighten when necessary. 
Silicone caulking may be used for watertight seals throughout the building.

For cleaning, we recommend a mild soap solution.

Touch up scratches as soon as you notice them by immediately cleaning the area with a wire brush or emery paper, washing it, and applying touch-up paint.

Remove any debris like leaves and snow with a long handled, soft-bristled broom. 

Remove any debris like leaves and snow with a long handled, soft -bristled broom.

Touch-up scratches as soon as you notice them on your unit.  Immediately clean the area with a wire brush; wash it and apply touch-up paint per manufacturer's recommendation.

Yes, you should remove accumulated snow from the roof of your shed using a long handled, soft bristled broom..  If you need to increase your snow loads, roof strengthening kits are available for most Arrow Buildings for added protection against heavy snow accumulation. You can find them here: https://www.shelterlogic.com/shop-by-brand/arrow-storage/accessories

The shed can be painted with an exterior-grade paint designed for use on steel. Contact your local paint supplier for recommendations.

The carport can be painted with an exterior-grade paint designed for use on steel. Contact your local paint supplier for recommendations.

Always keep the door tracks clear of dirt and other debris that prevent them from sliding easily.  Lubricate the door track annually with furniture polish or silicone spray.  If the sliding door glides need replacing, we offer DK100 to replace.

A plastic sheet (vapor barrier) placed under the entire floor area, with good ventilation, will reduce condensation. Silicone caulking may be used to create watertight seals throughout the building. Learn more condensation tips at https://www.shelterlogic.com/knowledge/condensation-tips

Wash off inked part numbers on coated panels with soap and water.

For safety, do not store chemicals or combustibles, such as swimming-pool chemicals or lawn fertilizer, in your storage building. Corrosive material, which can damage the surface of anything it comes into contact with, must be stored in air-tight containers approved for a particular substance.

Check local building codes regarding footings, location, severe-weather preparedness, and other requirements. Also, confirm that sheds are permitted with homeowners’ or community associations, or your landlord, if applicable.

The door on the Yardsaver units can go on either of the 4-foot ends.

Yes, we do have a door kit available so you can make it a walk-through shed. For assistance, please contact Arrow Customer Service at 1-800-851-1085 or e-mail assist@arrowsheds.com.

Yes, we do have a door kit available so you can make it a walk-through shed. For assistance, please contact Arrow Customer Service at 1-800-851-1085 or e-mail assist@arrowsheds.com.

You may purchase Florida spec drawings for Arrow sheds for $65.00. However, your shed must be anchored to concrete with hurricane-proof anchors from a local hardware store, and a beef up kit for the drawings to be valid. We do not have drawings for Miami Dade, Palm Beach, Brower, or Monroe county. For assistance, please contact Arrow Customer Service at 1-800-851-1085 or e-mail assist@arrowsheds.com.

How do I register my shed?
You can register your shed online at https://www.shelterlogic.com/registration-and-warranties/

You can register your carport online at https://www.shelterlogic.com/registration-and-warranties

To find warranty information and make a claim, go to https://www.shelterlogic.com/registration-and-warranties

To find warranty information and make a claim, go to https://www.shelterlogic.com/registration-and-warranties