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ShelterLogic Frequently Asked Questions
There seems to be pin holes in my cover when the light shines in.
In most cases, these aren’t holes. The dying process of the fabric can cause variations in color and does not impact the durability of your cover. To be certain, you can do a water test on a sunny day. Use a garden hose to gently spray the outside of the cover. Then check inside the tent for any leaks.
I opened my cover and there are 3 slits in it.
It may not be the cover, but the end panels. End panels have 3 to 5 slits in them, depending on the model, for easy installation. Find helpful installation videos at https://www.shelterlogic.com/support
The end panels don’t fit.
Don’t place the poles through the pockets of the panels. Make sure your frame is anchored at distance listed in the manual width, length and diagonally. Find helpful installation videos at https://www.shelterlogic.com/support
The end panels are flapping in the wind.
Loosen the ratchets on the end panel, pull more of the cover over the frame and retighten the rachets.
Can I order a custom sized shelter?
Yes, the following buildings can be customized by size and cover weight:
ShelterLogic Group has partnered with Kandu to provide assembly of selected products. Once you add a product to the cart, you’ll be able to select the add professional installation option to your order. Visit https://www.shelterlogic.com/assembly for more information.
I am missing parts.
If you believe something is missing, ShelterLogic will gladly supply the part at no charge within 30 days of purchase. (After 30 days, the customer will be responsible for the cost of any missing part and shipping cost.)
Please email Parts@shelterlogic.com with the following information:
Your name and mailing address
Your phone number
Purchased model number
Copy of sales receipt
Missing part numbers and quantity
We will place your order and send you an email confirmation within 48 business hours.
How do I anchor my shelter?
The shelter must be permanently anchored with any one of the following (Detailed anchoring options are included in each installation manual):
How do I find the reorder part number for my cover kit?
The reorder part number is on the main cover, on a 4-inch white tag on the bottom corner.
If the number cannot be located, please measure from the outside pipe to outside pipe, take pictures of the frame, and email them to our customer service department:
Use a soft sponge or a soft brush without sharp edges and a solution of warm water and dish soap. Do not use harsh abrasive chemicals or bleach. Rinse the solution off with a garden hose.
Learn more about cleaning your cover here: https://www.shelterlogic.com/knowledge/caring-tarp-building-winter
Immediately remove any accumulated snow or ice from the roof structure with a broom, mop, or soft-sided instrument. Use extreme caution when removing snow from the cover-always remove from outside the structure. DO NOT use hard-edged tools or instruments like rakes or shovels since this could result in punctures to the cover. When removing snow, remove the snow alternating to each side of the shelter. Remove a 4 ft. section of snow from one side then from the other side, continuing down the length of the building.
How do I prevent condensation?
You can use a moisture barrier on the ground to keep moisture from the ground from coming up. Also, you can place buckets of charcoal at each corner of the shelter to absorb moisture. A, AutoVent Automatic Shelter Vent Kit can also be installed to reduce humidity and moisture buildup: https://www.shelterlogic.com/autovent-automatic-shelter-vent-kit
How do I get a zipper unstuck?
In the cold weather, you can use lip balm to loosen stuck zippers.
Warranty and product registration:
What is the warranty?
The warranty period begins from date of purchase (not the date of installation). We will repair or replace the defective parts to the original purchaser. Replacement or repaired parts will remain covered for the original limited warranty period. Shipping costs will be the responsibility of the customer. Customer must send photo(s) with a copy of the original receipt.
To file a claim, please fill out the Warranty Claim Form. https://www.shelterlogic.com/registration-and-warranties
What is not covered by the warranty?
Damage that occurs during shipping
Abuse, accident, alteration, modification, tampering, vandalism, negligence, misuse, abrasive contact, faulty installation lack of responsible care or if affixed to any attachment not provided with the shelter.
Damage to contents of shelter any person or property excluded.
Normal and foreseeable wear and tear.
Improper installation according to the instructions provided.
Wear of fabric due to acts of nature, i.e. hurricane, tornado, wind, flood, snow, wind driven debris, etc.
Labor and installation fees. Customer is responsible for all zoning and permits if required.
We do not recommend the use of a heater under a canopy.
Can I use a heater in a garage?
We do not recommend the use of a heater in a garage.
Can I use a heater in a fabric shelter?
We do not recommend the use of a heater in a fabric shelter.
Can I use a heater in a shed?
We do not recommend the use of a heater in a shed.
Is my cover fire rated?
The standard-weight cover is not fire rated. The heavy-duty and ultra-duty covers are fire rated.
How long do ShelterLogic covers last?
At ShelterLogic, we’re committed to providing products that are designed with durability and convenience in mind. There are many factors to consider, including acts of God such as weather and things like tree limbs that fall from the sky, and proper maintenance techniques.
The warranties for our covers are as followed:
Standard:Â This reliable cover provides a 1-year prorated warranty and 1 year warranty for the panels.
Heavy Duty:Â This 14.5 oz fabric cover comes with a 10-year prorated warranty and a 3-year warranty on the panels.
Ultra Duty:Â This 21.5 oz cover has a 15-year prorated warranty and 3-year prorated warranty for the panels.
Each ShelterLogic cover has an identifying reorder part number located on a white tag or sticker on the inside of the cover. Whether you are looking for a soft top gazebo replacement cover or carport tarp replacement, you can usually locate your reorder part number on the inside corner of your building or shelter.
